Location: Ahmedabad / Mohali, India
Work Mode: Hybrid
Experience: 8+ Years
Department: Quality Assurance / Enterprise Delivery
Remuneration: Best in the industry
About the Role
Techies Infotech is looking for a Senior QA Engineer with strong Salesforce CRM expertise to join our enterprise delivery team. The ideal candidate should have hands-on experience in enterprise-level Salesforce implementations, CRM workflows, integrations, and end-to-end QA delivery.
Experience working with UAE / GCC clients will be an added advantage.
Key Responsibilities
Salesforce CRM Testing
- Handle end-to-end QA activities for Salesforce CRM projects.
- Perform functional, regression, integration, system, smoke, and UAT testing.
- Validate Salesforce workflows, automation, custom objects, reports, dashboards, permissions, profiles, and roles.
- Test Salesforce integrations with ERP, payment systems, marketing tools, middleware, and third-party platforms.
- Create and maintain test plans, test cases, defect reports, and QA documentation.
Enterprise Project Delivery
- Collaborate with business analysts, developers, architects, project managers, and client stakeholders.
- Review business requirements and identify risks, gaps, and test scenarios.
- Participate in Agile/Scrum ceremonies and support release validation activities.
- Ensure quality across the entire delivery lifecycle.
Defect Management & QA Governance
- Identify, document, and track defects with proper analysis and business impact.
- Work closely with development teams for issue resolution and retesting.
- Maintain QA metrics, execution reports, and release sign-offs.
- Support root-cause analysis and continuous quality improvement.
Required Skills & Experience
- Strong hands-on experience in Salesforce CRM testing.
- Experience working on enterprise-scale Salesforce implementations.
- Good understanding of Sales Cloud, Service Cloud, workflows, reports, dashboards, and CRM business processes.
- Expertise in functional, regression, integration, and UAT testing.
- Experience with Jira, Zephyr, TestRail, Azure DevOps, or similar tools.
- Strong understanding of SDLC, STLC, Agile, and defect lifecycle management.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to work independently and take ownership of QA delivery.
Good to Have
- Experience working with UAE / GCC clients.
- Salesforce certifications.
- Exposure to Salesforce APIs, middleware, and integration testing.
- Knowledge of automation testing tools.
- Experience in CRM migration or digital transformation projects.
- Exposure to domains like Retail, eCommerce, Banking, Healthcare, or Real Estate.
Preferred Candidate Profile
We are looking for someone who:
- Understands Salesforce CRM beyond basic testing.
- Can think from both business and technical perspectives.
- Has experience delivering enterprise CRM projects.
- Takes ownership and drives quality proactively.
- Can work from Ahmedabad or Mohali office.
Why Join Techies Infotech?
- Work on enterprise-level digital transformation projects.
- Exposure to UAE / GCC market clients.
- High-growth and ownership-driven environment.
- Collaborate with experienced consulting and technology teams.
- Opportunity to work with a fast-growing AI-powered digital transformation company.
- Best-in-industry compensation for the right candidate.